Shipping policy
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available.
Shipping details for subscription items can be viewed and edited by creating an account, logging in, and visiting the 'Manage Subscription' dashboard. You may pause and postpone shipping dates for these types of orders as needed.
Route insurance
Add Route insurance to your purchase at checkout, and your order will be insured! Route insurance covers:
- Stolen packages
- Packages delivered but not received
- Damaged items
- Packages lost in transit
- Wrong items
If one of these issues has occurred, please file a claim.
We highly recommend that you purchase Route insurance. If your order is lost, stolen, damaged in transit, or the wrong item has been sent and you did not purchase the insurance you will be refunded in the form of store credit minus the shipping cost, or we can send a replacement. Additional shipping charge may apply.
